Frequently asked questions

Here's what others have been asking.

How do I install the app?

View the app listing in the Microsoft Teams app directory by clicking the button below!

Get it here!
How do I set up matching?

We recommend creating a dedicated team in Microsoft Teams for coffee chats.

    1. In Microsoft Teams, go to the Teams tab and click Join or create a team
    2. Go to the Apps tab and click on CoffeePals
    3. Click on Add to a team and select the team you just created

All the members of the team will now be matched in pairs every Tuesday.

Can I change the matching day?

Yes! In the teams settings tab in the dashboard, select a team and click match settings. You can then choose the match day, time and frequency.

How do I stop matching?

Individual users can opt out of matching by leaving the team where CoffeePals is installed to. They can also message CoffeePals with the command disable-matching to opt out of matching.

To disable matching for the entire team, remove CoffeePals from the team by going to Manage Team and Apps or disable it in the team settings page of the dashboard.

What is the matching schedule?

The matches are sent every Tuesday at 10 am PST.

The ability to customize the schedule is coming soon!

How can I contact you?

You can give us feedback right inside Teams! Just send a private message to the CoffeePals bot using the command “feedback”, for example: Feedback it’s a great app! You can also visit our support page.

Alternatively, email us at support@coffeepals.co.

How do I view the dashboard?

Send a private message to the CoffeePals bot with the word “dashboard”. This will send you a link which automatically logs you into the app. It's almost like magic!

How do I update billing information?

Send a private message to the CoffeePals bot with the word “dashboard”. Then navigate to the Billing page. Here you can manage your subscription and change your plan for the organization.

I didn't receive the login email. What do I do?

Make sure you entered the correct email. If you did, check your spam or junk folder, sometimes they end up in there!

I added the bot to a channel and it's matching my whole team! What do I do?

Unfortunately, Microsoft Teams does not allow you to add bots to a specific channel. Instead, when you try and add the bot to a channel, it adds it for the whole team.

We recommend removing the bot from the team, creating a new team called CoffeePals, and inviting members or post a join message in your general team that says the following:

"Hi everyone,
Do you like drinking coffee and making new friends ☕? Because we just installed a new Teams bot called CoffeePals that lets you do just that. Join the CoffeePals team and you'll get paired with a new coffee pal every Tuesday🤝.

Maybe you don't like coffee, you can take a walk🚶🏽, grab lunch 🍱 or show them your super cool rock collection🪨. We just want to help everyone get to know each other better.

If you find it's just not for you, leave the team and you will no longer be matched😎.

We really hope you give it a try! We are excited for you all to meet one another and make friends 🌈!"

How do I log in to the dashboard / web app?

To log in to the dashboard, simply open the personal chat with the CoffeePals bot and type Dashboard. This will send you a secure login link directly to the dashboard. You will be authenticated in the browser for 14 days. If the link expires, simply issue another dashboard command.

The first person to access the dashboard becomes the first admin. Any other users who try and access the dashboard will need an invitation. To add admins to your organization, go to the organization settings tab and click Add Member. Ensure that you use the exact email that is used by teams when sending invitations. You can have as many admins as you need. Members can accept an admin invitation through the message we send in teams or via their email.

How do I enable/disable Coffee Maker?

To enable Coffee Maker: In the team chat where the app is installed, type @coffeePals enable-coffeemaker.

To disable Coffee Maker: In the team chat where the app is installed, type @coffeepals disable-coffeemaker

Alternatively, type @coffeepals help in the team chat to give you the option to enable and disable Coffee Maker and Matching.

*Note that only admins can change these settings. To add admins to the platform, go to the organization settings tab in the dashboard.

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