Frequently asked questions

Here's what others have been asking.

How do I install the app?

View the app listing in the Microsoft Teams app directory by clicking the button below!

Get it here!
How do I set up matching?

We recommend creating a dedicated team in Microsoft Teams for coffee chats.

    1. In Microsoft Teams, go to the Teams tab and click Join or create a team
    2. Go to the Apps tab and click on CoffeePals
    3. Click on Add to a team and select the team you just created

All the members of the team will now be matched in pairs every Tuesday.

Can I change the matching day?

We are working on adding that functionality. For now, matches will occur on Tuesdays (because no one likes Mondays!)

How do I stop matching?

Individual users can opt out of matching by leaving the team where CoffeePals is installed to. We will also be adding a command soon where you can opt out of matching without leaving the team.

To disable matching for the entire team, remove CoffeePals from the team by going to Manage Team and Apps.

What is the matching schedule?

The matches are sent every Tuesday at 10 am PST.

The ability to customize the schedule is coming soon.

How can I contact you?

You can give us feedback right inside Teams! Just send a private message to the CoffeePals bot using the command “feedback”, for example: Feedback it’s a great app! You can also visit our support page.

Alternatively, email us at support@coffeepals.co.

How do I view the analytics dashboard?

Send a private message to the CoffeePals bot with the word “dashboard”. This will send a link to your email which automatically logs you into the app. It's almost like magic!

How do I update billing information?

Send a private message to the CoffeePals bot with the word “dashboard”. Then navigate to the Billing page. Here you can manage your subscription and change your plan for the organization.

I didn't receive the login email. What do I do?

Make sure you entered the correct email. If you did, check your spam or junk folder, sometimes they end up in there!

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